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We’ve taken some of our more common questions while working with new clients who just like you, want to make positive changes in their lives however are apprehensive. We hope these questions and answers can provide you with more valuable information.


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What exactly is therapy and how can it help me?

Therapy (also known as Psychotherapy or Counseling) is a process that involves the exploration of deeply rooted emotions and behaviors which create psychological distress in one's life. The therapist works with the client to identify, understand, and change those behaviors that are affecting and impacting one's life.


What kind of clients do you work with?

We work with Individuals, Couples and families of all different ethnicities, sexual orientations and religious affiliations. Our therapy clients are 18 and older from the New York Area (coaching clients are from all over the world—visit for more information). We have clients who are returning clients and others who are first-timer’s. All of these clients, no matter how much they differ share something in common—their desires to overcome personal struggles and challenges.

Do you accept Insurance?

We are In-network with the Empire Plan, Cigna, Beacon Health Options, and Pomco. For other insurances, we are considered Out-of-Network. Many insurances reimburse for Out-of-Network providers therefore it’s important for you to call an inquire about your particular plan benefits.

If we are Out-of-Network with your insurance, we can provide you with an Itemized receipt for you to submit to your insurance for reimbursement. Click on the link the read more on 6 Reasons to use your Out-of-Network Insurance:

How much are sessions?

During your free initial consultation, we will discuss your problems and if you would benefit from working with us. We will also discuss the cost of sessions and payment options available for you should you choose to buy a package.

How can I afford to pay for my sessions?

Some clients have been able to use their Flexible Spending Account (FSA), Health Savings Account (HSA), and Health Reimbursement Accounts (HRA), offered through their employer to make payment. The benefit of using these savings accounts is that you are using Pre-Tax dollars to pay for eligible medical experiences (which will often include therapy services).

Here are other ideas: 1) Create a savings plan in your budget just as you would to purchase a new sofa or a set of dance classes. Therapy is an investment that is important to your development. The fact that you are reading this, shows that you are already understanding just how important therapy can be in creating growth. 2) Ask your partner, family member or close friend to help you if you are unable to make the cost on your own. Therapy can be given as a gift or reward. 3) Check to see if you have additional perks through place of employment.

Are Sessions Confidential?

Yes, they are. The only time sessions are not confidential is if we are concerned that you will take your own life, the life of someone else, if children are being abuse and in cases where records are being subpoenaed by the courts.

To set up your free 15 minute complimentary session, call Candida Diaz with Face to Face Counseling and Psychotherapy @ 917-834-6211, email

How do I know which therapist is right for me?

Many therapists will answer this question differently. For us, we believe that connection is important in any relationship. The best way to see if there is a connection between you and your therapist is to have an initial session. You will automatically know if you feel comfortable and if you are able to relate during this initial session.

What can I expect at the first session?

You will always be treated with respect, nonjudgmental feedback and ongoing support. We take pride in our level of professionalism and work from an ethical standpoint. During your initial session, our goal is to help you to feel comfortable so that you are able to share your story with us. We recognize that taking this first step is not always easy and keep this in mind during our time together. A history is taken to better understand your concerns and session plans and goals are discussed during this session. If you and your therapist are able to connect and your therapist feels he/she can help you, then further sessions will be scheduled.